General Information
Company Name: VillaHus ApS
Company Type: Limited Liability Company
VAT Number: DK 39 18 64 54
Address: Marielundvej 45D, 2730 Herlev, Denmark
Phone Number: +45 6915 8085
Establishment Year: 1999
Payment
At www.villahus.co.uk you can pay with Dankort, Visa Master Card, American Express, PayPal or via bank transfer. No fee is charged for payment on the webshop. The amount is only deducted from your card when the goods are sent from VillaHus, and a larger amount can never be deducted than the one you have approved at the time of purchase.
If at any time a dispute arises between you (the buyer) and us (the seller), it will be tried by Danish law and in a Danish court.
VAT Payment
Be advised that VAT will be added to your purchase in the United kingdoms
Delivery
At VillaHus, we have chosen to distribute via Postnord and GLS, as these companies have proven to be the suppliers with the greatest customer satisfaction. We promise to ship your items no later than the day after you order them in order for you to receive your order 12-14 days after ordering.
If you have ordered an item that is sold out, we have to make a special order for it, which takes 4-5 weeks, typically . When ordering items, we only deduct the amount from your account when the item has arrived in stock and we have sent it to you.
60 day right of return
When you shop at VillaHus you have:
- 60-day right of return on standard goods
- 14-day right of return on ordered goods
- No right of return on surface-treated goods or special orders
Return
You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs incurred in returning the item. Upon return you are responsible for ensuring that the item is properly packed. You bear the risk of the item from the time of delivery.
The Condition of the Product When You Return It
You are liable only for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words - you can examine the product in the same way as if you examined it in a physical store. If the product is examined in addition to what is described above, we consider the one used, which means that, in case of withdrawal of the purchase, only a part or none of the purchase amount will be returned, depending on the product's commercial value.
In order to receive the full purchase amount, you must do the same as you can do at a physical store. You must investigate the product, but do not take it into direct use.
Repayment of Purchase Amount
If you regret your purchase, you will of course get back the amount you have paid to us. In the event of an impairment for which you are liable, this will be deducted from the purchase amount.
If you exercise your right of withdrawal, we will refund all payments received from you (but not additional costs if you have chosen a different form of delivery than the standard delivery we offer). However, this must be done without undue delay and no later than after 14 days from the date on which we received notification of your decision to cancel your purchase.
We make such a refund with the same method of payment that you used for the original transaction, unless you explicitly agreed otherwise. We may withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.
Ordered Goods
In the case of withdrawal of an order item that we have had produced and brought home, we will not refund the amount, but offer you a voucher, which you can use for everything else in our shop or in our physical store.
If You Regret the Purchase, the Item Must be Sent to:
Marielundvej 45D
2730 Herlev
Denmark
Notice. (your order number)
What Should I Send Back?
You must attach a copy of the order confirmation. Please note! We do not accept packages sent by COD.
If There is Anything Wrong With the Product (Warranty)
The Code of Conduct of the Buying Act may apply to goods purchases. When you shop at www.villahus.co.uk, you have 24 months of warranty. This means that you can either get the item repaired, exchanged, the money back or refusal in the price, depending on the specific situation. Obviously, it is a requirement that the complaint is justified and that the defect has not arisen as a result of an incorrect use of the product or other damaging behavior.
How Quickly do I Advertise?
You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within a reasonable time after the defect is discovered, the complaint will always be timely.
We Reimburse Reasonable Shipping Costs
If the complaint is justified, we will of course refund your (reasonable) shipping costs.
The Item is Sent To:
VillaHus
Marielundvej 45D
2730 Herlev
Denmark
We Need the Following Information When You Ship the Item Back To Us
When you return the item, please indicate what the problem is and as detailed as possible. Please note! We do not accept packages sent by COD or similar.
Remember, the item must always be returned in proper packaging and remember to receive a receipt for the shipment in order for you to have your shipping costs refunded from us.
What Do We Do With Your Personal Information (Personal Data Policy)
In order for you to enter into an agreement with us at www.villahus.co.uk, we need the following information:
- Name
- Address
- Email address
We make the registration of your personal information for the purpose of delivering the item to you. The personal data are registered at VillaHus.co.uk and are kept for five years after which the information is deleted. When collecting personal information through our website, we ensure that it is always done by giving your explicit consent in order for you to be informed about exactly what information is collected and why.
The Director and Account Manager for VillaHus.co.uk has access to the information that is registered about you. The data controller at www.villahus.co.uk is system developer Dennis Sørensen. We do not store customer information encrypted. We do not transmit customer information encrypted. Information provided to www.villahus.co.uk is not disclosed or sold to third parties in any way, and we do not detect any personally sensitive information.
As registered with VillaHus.co.uk, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. You are entitled to these rights pursuant to the Personal Data Act and contact with VillaHus.co.uk via the contact form.
Appeals
If you want to complain about your purchase, please contact our e-mail: kontakt@villahus.dk or our phone number: + 45 6915 8085. If we fail to find a solution, you can file a complaint with the Consumer Complaints Board if the conditions for this are met.
The address is:
Forbrugerklagenævnet
Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35
DK-2500 Valby
Phone: +45 4171 5000
Monday - Thursday: 9.00 - 16.00
Friday: 9.00 - 15.00
